Legal
Privacy Policy
Last updated: 23 June 2026
Who we are
This site (rutlandph.shop, "Rutlandph", "we", "us") is operated by RUTLAND PLUMBING AND HEATING SERVICES LIMITED, a company registered in England & Wales (No. 04279719), registered office 1 Brook Park, Gaddesby Lane, Rearsby, Leicester, England, LE7 4ZB. We are the data controller for personal data collected through this website.
Data we collect
- Order & contact details — name, email, shipping/billing address, phone number.
- Payment information — processed directly by our payment providers (Stripe and PayPal). We do not store full card numbers.
- Enquiry details — anything you send via our contact or bulk-order forms.
- Technical data — IP address, browser/device type and usage data via cookies and similar technologies.
How we use your data
- To process and deliver your orders and provide customer support.
- To respond to enquiries and prepare quotes.
- To prevent fraud and secure our website (including bot protection).
- To meet legal, tax and accounting obligations.
- With your consent, to send marketing communications you can opt out of at any time.
Legal bases (GDPR)
We process personal data on the bases of: performance of a contract (fulfilling your order); legitimate interests (running and securing our business); consent (marketing and non-essential cookies); and legal obligation (tax and accounting records).
Retention
We keep order records for as long as required for tax and accounting purposes (typically 6–7 years) and other personal data only as long as needed for the purposes above.
Your rights (GDPR / UK GDPR)
You have the right to access, rectify, erase, restrict or object to processing, to data portability, and to withdraw consent at any time. You may also lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority. To exercise any right, email us (see Contact).
California residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of any "sale" or "sharing" of personal information. We do not sell your personal information. You will not be discriminated against for exercising these rights.
Security
The site runs over HTTPS and payments are handled by PCI-DSS compliant providers. We apply appropriate technical and organisational measures to protect your data, though no method of transmission is 100% secure.
Contact
For any privacy request or question, email support@rutlandph.shop or write to RUTLAND PLUMBING AND HEATING SERVICES LIMITED, 1 Brook Park, Gaddesby Lane, Rearsby, Leicester, England, LE7 4ZB.